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Merriebank Lettings, a local family run business, have just won the British Property Award for Isle of Wight.
Business owners Dean and Sophie Faulkner (Father & Daughter) performed outstandingly throughout the extensive judging period, which focused on customer service levels.
Merriebank Lettings have now been shortlisted for a number of national awards which will be announced shortly.
The British Property Awards provide agents throughout the UK with an invaluable opportunity to compare the service that they provide against the service provided by their local, regional and national competition.
Agents who go that extra mile and provide outstanding levels of customer service are rewarded with our accolade, which acts as a beacon to highlight these attributes to their local marketplace.
The British Property Awards are one of the most inclusive estate agency awards providers as they do not charge to enter. This has enabled their award to be structured in a manner that ensures maximum participation, on average judging over 90% of agents that meet their minimum criteria on a local level.
The team personally mystery shops every estate agent against a set of 25 criteria to obtain a balanced overview of their customer service levels. The judging criteria is periods to ensure that agents have been rigorously and fairly judged.
Robert McLean from The British Property Awards said “Our awards have been specifically designed to be attainable to all agents, removing common barriers to entry, such as cost, to ensure that we have the most inclusive awards. Our awards have also been designed to remove any opportunity for bias or manipulation. If an agent has been attributed with one of our awards, it is simply down to the fantastic customer service levels that they have demonstrated across a prolonged period of time. Winning agents should be proud that their customer service levels provide a benchmark for their local, regional and national competition”.
The leading players in the Commercial and Residential Property community celebrated their achievements at the 2023 South Coast Property Awards. Hosting the awards with great aplomb, comedian, writer, presenter and actor Hal Cruttenden’s humorous anecdotes entertained guests throughout the evening.
Having recently won the UK Property Award GOLD Winner for the IOW and then the UK Property Award BRONZE Winner for Hampshire, Merriebank Lettings were already ecstatic with the recognition and representing the Island.
On the evening of 8th June 2023, they attended the Hilton Ageas Bowl in Southampton having been nominated in the top 5. The shortlist was read out and the winners were Merriebank Lettings & Property Services for the 'Property Agency of the Year 2023'.
"Dean and Sophie Faulkner (Father & Daughter Team) and also Joint Owners of Merriebank Lettings & Property Services"
When interviewed after Dean said..,
"We are very proud and now feel fully established as a lettings business on the Island. When we set up the business originally, our objective was to be different from other agencies. We aim to provide a more personal service to tenants and landlords alike and not have all the hidden costs for our clients. We are also available after hours, which is important to manage the business effectively.
As a family-run business, we all work for each other and bring different skills to the company. We have had a very good year, including picking up one of the Isle of Wight’s biggest building developments, which is fantastic for us. We couldn't be more delighted this evening particularly as it was also my birthday too''.
